Privacy Policy
Last updated: August 2026
PickMe Taxi ("PickMe", "we", "us", or "our") operates the pickmetaxi.in website and mobile applications (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have when you book an outstation taxi with us.
1. Information We Collect
We collect the following types of information when you use our Service:
- Contact details — name, mobile number, and email address provided at the time of booking.
- Trip details — pickup and drop locations, travel dates, cab type, and fare information.
- Location data — your device's approximate or precise location, used to suggest a pickup point or track a trip in progress, with your permission.
- Payment information — processed by our third-party payment gateway partners; we do not store your full card or UPI credentials on our servers.
- Device and usage data — browser type, IP address, pages visited, and app usage patterns, collected automatically for analytics and security purposes.
2. How We Use Your Information
- To process and confirm your taxi bookings and share trip details with the assigned driver.
- To send booking confirmations, OTPs, and trip updates via SMS, WhatsApp, or email.
- To calculate fares, apply cashback or offers, and process refunds where applicable.
- To respond to customer support queries and resolve complaints.
- To improve our Service, website performance, and app features based on usage patterns.
- To comply with legal obligations, including tax and transport regulations.
3. Location Data
We request access to your device's location to help you set an accurate pickup point and, during an active trip, to enable live trip tracking. You can disable location access at any time through your device settings, though this may limit some booking features.
4. Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, keep you signed in, and understand how visitors use our site. You can control or disable cookies through your browser settings; some parts of the Service may not function correctly without them.
5. Sharing of Information
We do not sell your personal information. We share information only in the following circumstances:
- With drivers — your name, contact number, and trip details, so the assigned driver can complete your pickup.
- With service providers — payment gateways, SMS/OTP providers, and mapping services that help us operate the Service.
- For legal reasons — if required by law, court order, or to protect the rights and safety of PickMe, our drivers, or passengers.
6. Data Security
We use industry-standard measures, including encrypted connections (HTTPS) and access controls, to protect your information from unauthorized access, alteration, or disclosure. No method of transmission or storage is completely secure, but we work to continuously improve our safeguards.
7. Data Retention
We retain booking and trip information for as long as necessary to provide the Service, resolve disputes, and comply with legal and tax record-keeping requirements. You may request deletion of your account data, subject to any legal retention obligations.
8. Your Rights
You may contact us at any time to:
- Request a copy of the personal information we hold about you.
- Correct inaccurate or outdated information.
- Request deletion of your account and associated data.
- Opt out of promotional SMS, WhatsApp, or email communications.
9. Children's Privacy
Our Service is intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when this policy was last revised. Continued use of the Service after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, reach out to us: